As a former federal and municipal bureaucrat, I worked on making the public service more innovative, transparent, human-centred, and digital. These days, I research and write about public sector innovation, policy change, and the future of government.

Recent Publications + PRESENTATIONS

The Public Service Office of Mobility
Policy Options, July 2019

Accessing Government Services: Shame, Disrespect, and User Experience

Rights Con, May 2018

Putting the 'Public' in Public Service
Policy Options, June 2017
 

Against Office Homonationalism

Medium, June 2017

 

10 Tips For Building Supportive Government Fellowship Programs (and convincing people to stay)

CPS Renewal, July 2017

 

Track Changes / Changer de voix
Bilingual podcast on public sector innovation, 2016-2017